Is there a minimum hire order?

Yes, we have a minimum hire order depending on the location of your event. Delivery and pickup fees quoted separately.

• Local: Within 30 minutes of Ballina a minimum hire of $300 applies.

• Zone One: Tweed Heads to Yamba a minimum hire of $400 applies.

• Zone Two: Yamba to Coffs Harbour a minimum hire of $500 applies.

• Zone Three: Coffs Harbour to Crescent Head a minimum hire of $600 applies.

Is a deposit required?

Yes, a 50% non-refundable deposit is required within 7 days to secure your booking. Booking deposits are not refundable nor transferable.

What areas do you service?

We service from Gold Coast to Crescent Head, and everywhere in-between.

What is your delivery fee?

Delivery fees depend on the location of your event and items hired. When pricing our deliveries we take into consideration the following, and we certainly do not use delivery fees to make a profit.

• Loading your hired items can take up to 2 hours with two people.

• Travel between 0.5 - 4 hours to your location.

• Unloading your hired items can take up to an hour.

• This process is done again when we come back to collect your hired items.

When can I expect my delivery to arrive?

We will reach out to you one week before your scheduled delivery to provide you with the delivery time. We strive to accommodate your schedule as much as possible. Please allocate a two-hour window for delivery and ensure that someone is available to receive the items.

Is it possible for us to collect our hired items ourselves?

Yes, we do provide a DIY service from Ballina, allowing you to collect small orders yourself, excluding large and heavy items. To prevent any late fees, please ensure that all items are returned on the agreed-upon date and time, with sufficient notice provided.

Do you provide a setup service along with the delivery of hired items?

Yes, we offer a setup, styling and pack down service for items hired. We take the following into consideration when quoting our service fee.

• Number of guests at your event.

• Location and access of event.

• Furniture, heavy and bulky items to be set up and packed down.

• Decor, styling and including hanging decor to be set up and packed down.

Do you provide a styling setup service for decor items I have made for my event?

Yes, when you book our full styling and setup service, we take care of absolutely everything on the day so you can site back and relax. We work with you to create your floor plan and have two stylists setup all your hired and purchased items on the day of your event. We take the following into consideration when quoting our service fee.

• Number of guests at your event

• Access of areas that require furniture and styling set up and packed down.

• Number of furniture, heavy and bulky items to be set up and packed down.

• Details of decor and styling items to be set up and packed down.

Is it possible to modify my order before the event?

Yes, you can make changes up to six weeks prior to your event date, giving you peace of mind and flexibility. We recommend to please choose your hire items carefully, as the items you wish to add may not be available closer to your event date.

Is a bond required?

For every DIY order, we request that you carefully review our Terms and Conditions and sign off on the order. Additionally, we require a Security Bond fee for any damaged or lost items. Security Bond fees are determined on a percentage of your hire total.

What occurs if an item becomes broken, damaged, or is not returned?

• In the event that an item is unreturned, broken, or damaged beyond repair, you will be required to make payment for the full replacement value, along with any lost income, within seven days. Your bond will be refunded once payment is cleared. Alternatively, your bond can be applied towards your payment.

• If an item is returned in a damaged but repairable condition, you will receive an invoice for the repair expenses, with payment due within seven days. Your bond will be refunded upon clearance of the payment.

What occurs if the upholstered items are returned dirty?

Upholstered items returned in a dirty condition will undergo professional cleaning. You will be invoiced for the cleaning cost, or the amount will be deducted from your bond.

When is the full payment due?

Full payment must be made 30 days prior to your event. If your event is booked within this 30-day window, full payment is required at time of booking.